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Contact & Sign-up Information

Existing Customer?
    If you are an existing customer and need product support, please open a Help Desk ticket or refer to the FAQs section below for more information.
New Customer?
    If you are wishing to learn more about our Warehouse Management solution, then the first step is to contact us. Once we hear from you, our professional sales team can answer all your questions and provide you with real-world demonstrations.

    Decide how you wish to contact us:

    • Use the form available through the Contact Us link
    • Email us by clicking here: Email Us
    • Call us at +1 (970) 256-1616 and choosing Option 1

    Once enrolled, we will provide you a URL and login information along with assistance to ensure that you are off to a great start.

    Feel free to view our User Guides and Videos section to learn more about MoversSuite Warehouse and what it can do for your business.

Frequently Asked Questions

How do I get my company signed up for MoversSuite Warehouse?
    Simply contact us through either email, phone, or by using the Contact Us form and our professional team of warehouse management specialists will get you off to a great start.
What technology is utilized to develop MoversSuite Warehouse?
    MoversSuite Warehouse is a cloud-based software application that runs on top of Microsoft Azure Cloud Solutions. It is a multi-tenant solution providing subdomains for each tenant you wish to establish and is accessible from any device and is tablet ready.
Is MoversSuite Warehouse safe and secure?
    Yes! MoversSuite Warehouse provides many safeguards to ensure your data is secured. Some of these safeguards include the following:

    • Hosted on the Microsoft Azure Cloud Solution with their top-of-the-industry compliance and privacy certifications. Read more.
    • OWASP Top 10 Security Compliant. Read more.
    • Automated, continuous backups
How many warehouse companies can I establish?
    You can establish any number of unique companies and as many warehouses within each company as needed. Each company will have its own unique tenant identifier and unique URL for safe and secure access.
Does MoversSuite Warehouse support companies working internationally?
    MoversSuite Warehouse does not provide support for international warehousing at this time. Look for this feature being added in an upcoming release.
Can my customers see information regarding their items?
    Yes. You can provide user access scalable to fit any need. So, if you wish to have your customers view their inbound and outbound transactions, you can provide them with user access with just enough privileges to view their content. You can also set up your customers to schedule transactions and update inventory, as well.
Is there a recommended browser for MoversSuite Warehouse?
    Recommended browsers for MoversSuite Warehouse include the following:

    • Google Chrome (latest stable version)
    • Mozilla Firefox (latest stable version)
    • Microsoft Edge (latest stable version)
    • Safari on iPad
How often are MoversSuite Warehouse features and functionality updated?
    New features and updates occur monthly through a continuously integrated release cycle. You can read about recently added features and updates through our Release History.
Are there any great features anticipated in future releases of MoversSuite Warehouse?
    Yes. We anticipate the following features being added in upcoming releases:

    • Automated customer notifications on inbound and outbound transactions
    • Automated customizable email notifications

User Guides & Videos

Quick Start Guide
    Utilize the following videos to assist you in designing, implementing, and using MoversSuite Warehouse.
Overview of MoversSuite Warehouse

    MSWhse - MoversSuite Warehouse

Release History

November 19, 2018
    Summary

    Administration website now available to EWS Group personnel, preliminary Customer Facing Web (CFW) setup added, and ability to mark a Location as inactive.

    Administration
    • Option to filter and add Locations based on a new Location Type selector available through Administration > Warehouses > Locations (WD-198)
    • You can mark a location as inactive through the Make Inactive option added to the Locations section in Administration > Warehouses (WD-1208)
    • Preliminary work began on the Customer Facing Web setup (WD-1217)
    Billing & Payments
    • Correction to the way time zones are interpreted to avoid duplicate billing periods (WD-1199)
    Reports
    • Export option available through Reports > Inventory Report allows you to download to XLSX a spreadsheet of all results in the customer listing (WD-1185)
    • Transaction Report correctly filtering results based on additional Search entries (WD-1218)
    • Invoice Report no longer producing an error when using the Search feature (WD-1216)
October 18, 2018
    Summary

    Transaction and inventory reports added along with the ability to import inventory items from file.

    Billing & Payments
    • PDF generated for invoices includes information on the customer, warehouse and billing period (WD-564)
    • Export details of invoices added (WD-1156)
    Customers
    • Ability to import inventory items for customers through the new Customers > Import Items option (WD-1155)
    Reports
    • New navigation category titled Reports that contains Transaction Report and Inventory Report options
    • Generate Transaction Reports and export results available (WD-1164, WD-1184)
    • Generate Invoice Reports available (WD-176)
September 20, 2018
    Administration
    • A warehouse can now be marked as inactive. This removes it from assignment screens and related lists (WD-912)
    • New Warehouse Code available which is used to identify the warehouse on an invoice. A script will automatically run when you load this version that will assign a Warehouse Code to all existing warehouses. The format of the code is the first three letters of the Warehouse Name and a single number, i.e. warehouse with name of Acme will be assigned a code of ACM1. If the code is not unique, then the fourth digit is incremented to one not currently in use. (WD-909)
    General
    • Required fields are denoted by a red asterisk (*) (WD-956)
    • Security features added to the login, such as disabling the account for 30 minutes after ten failed attempts. (WD-896)
    • Feedback option added allowing you to help improve the MSWhse product. The Feedback link is in the lower right corner of the screen and is part of an integration with UserVoice. (WD-911)
    Billing & Payments
    • Invoice is now attached to customer email during a batch billing generation (WD-383)
    • Invoice Number now includes the new Warehouse Code. The format of the Invoice Number is now Warehouse Code - Invoice Number. (WD-909)
    Inbound and Outbound Transactions
    • All quantity assigned to items are included in an outbound transaction (WD-1076, WD-1077)
    • You can specify an Inventory Number within the details of an Outbound transaction, including the option to choose Without Inventory. The inventory selector allows you to choose from a list of inventory items at the location. This provides the ability to adjust inventory levels at the time of outbound. (WD-961, WD-1078, WD-1079)
August 9, 2018
    Summary

    Implemented Adjustments page, the ability to send emails to customers and upload attachments at transaction item level:

    • Adjustment page added including the ability to add item to a location
    • Customer notification email settings and send email to customer functionality added
    • Upload attachments at transaction item level
    • Progress bar for generate invoices
    Quantity Adjustment
    • New page and options added
    • Add item to location
    Inbound and Outbound Transactions
    • Upload and view attachments at transaction item level
    Customers
    • Notification e-mail
    Transactions
    • Notification e-mail at customer level
    • Upload attachments at transaction item level
    Billing and Payments
    • Billing progress indicator during generate invoice
    Warehouse and Vaults
    • Add customer in Vault list
July 12, 2018
  • Base Rates - changes to how we define rates
  • Finalize weight per transaction billing
  • Manual Location Builder
  • Added confirmation dialog to finalizing Invoices
June 15, 2018
    • Weight per transaction work completed and fully released
    • Added ability to capture Manufacturer on Item setup for customers
    • Added ability to add an item to a customer on the fly from an inbound transaction
    • Corrected address inconsistencies on the Invoice
    • Move Inbound and Outbound popups to full page with minor design changes
    • Added initial support for weight per transaction support to Customer Setup and the Billing Process
    • Added ability to edit contact information on a Warehouse
    • Updated the warehouse person field on Inbound and Outbound transactions, added last modified by tracking
    • Implemented Snapshot of storage items when invoices are finalized
April 4, 2018 - First Production Release
    Customer Setup
    • Setup billing information, contacts, addresses, etc.
    • Setup storage items
    • Setup customer rates
    Warehouse Setup
    • Setup warehouse information, contacts, addresses, etc.
    • Setup locations and vaults
    • Setup base/default rates per warehouse
    User Setup
    • Create user, assign permissions
    Inbound Transactions
    • Log expected inbound, actual inbound and finalized inbound transactions
    Outbound Transactions
    • Log requested outbound, actual outbound and finalized outbound transactions
    Move Functionality
    • Move from Location to Location
    • Move vaults from location to location
    Additional Charges
    • Capture additional charges for invoicing
    Generate Invoices
    Finalize Invoices
    Payment Tracking